Terms of Service

Last updated 2026-10-23

1. What ShipDate is

ShipDate is a web service and API that calculates dispatch and delivery date estimates from the rules you give it (order time, cutoff, dispatch days, carrier delivery days, transit time, public holidays and closures).

2. Estimates, not guarantees

Results are estimates based on your inputs and our holiday data. Carriers can and do miss dates. You are responsible for how you present dates to your customers. We are not liable for late deliveries or for promises made using our output.

3. Your account

Keep your password and API keys secret. You are responsible for activity under your account and keys. Revoke a key in the dashboard as soon as you suspect it leaked.

4. Plans, quotas and payment

The free plan and paid plans have monthly call quotas shown on the pricing page. When a quota is used up, the API returns HTTP 402 until the next period or until you upgrade. Paid plans are billed in advance and renew automatically until cancelled.

Orders are processed by Polar (polar.sh), our merchant of record. Polar handles payment, invoices and sales tax or VAT, and its own terms apply to the purchase. You can cancel at any time from the billing page; access continues until the end of the paid period.

5. Acceptable use

Do not attempt to break, overload or reverse-engineer the service, resell raw access without a written agreement, or use it for anything unlawful. We may suspend keys that put the service at risk.

6. Availability and changes

We aim for high availability but do not promise uninterrupted service. We may change features or these terms; material changes will be emailed to account holders at least 14 days in advance.

7. Liability

To the extent the law allows, our total liability is limited to the amount you paid us in the 3 months before the claim.

8. Contact

Reply to any email from us, or write to the address in the site footer.